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Store Policies & FAQ

HOLIDAY SHIPPING DEADLINES:

Due to high volume and delays across ALL postal carriers, we unfortunately cannot guarantee delivery by Dec 25th. That said, we ofter these dates as a guide to increasing the probability that your order is delivered by December 25:

Economy (USPS Media Mail): Dec 6th, 2021

Standard (USPS Priority Mail): Dec 10th, 2021

 

Reparations Club is an independently Black-owned and operated business. Our small team is works tirelessly to make sure you have the best customer experience possible, both online and IRL—our loyal customers and their 5-star reviews (except for this one guy...) can attest to that!
That said, sometimes things happen that are beyond our control. If you have any issues at all, just let us know and we will do our best to make it right.
Rep Club Curbside Kiosk Browsing & Pick-Up Hours

3054 S. Victoria Ave. Los Angeles, CA 90016

our curbside kiosk is *now open*

Wed, Fri & Sat from 11-4pm

select 'local pickup' at checkout and we'll let you know when your order is ready for pickup!

323-591-0012 | @reparations.club 

 

How to Contact Us:
  • By Phone: 323-591-0012 (M-F 9am - 6pm PST)
  • In Person: Wed, Fri & Sat from 11-4pm at 3054 S. Victoria Ave. LA CA 90016
  • By E-mail: info@reparations.club (all day, errday) 

  

Common issues facing small businesses in the age of COVID-19:

 

Shipping Delays:
While we've noticed things getting better (or maybe we're being optimistic), USPS is still experiencing delays with scanning and delivering some packages. Priority Mail is insured by default, and the surest way to receive your packages on-time. Media Mail shipments are the most delayed, and unfortunately we cannot guarantee shipping times for economy shipments. These are shipping estimates based on recent delays:

 

You can read more about USPS's current plight—and why it's so important that we continue shipping through them, rather than private carriers—here. 

 

  • Processing time: Same-day or 1-2 days
  • USPS Priority Mail: 1-3 business days
  • USPS Media Mail: (West Coast) 2-5 business days (avg. 3 days)
  • USPS Media Mail: (Rest of US) 3-10 business days (avg. 5 days)

 

If you do not receive your order within these time frames, or if you believe your package is lost in the ether, we are always happy to investigate further or send a replacement whenever we can. Please note that while you will receive tracking numbers, Media Mail shipments are uninsured; once the item has been marked as DELIVERED by USPS, we can not guarantee any responsibility for any lost or stolen packages (we would have no recourse to recoup the loss of inventory and replacement shipping charges), but we will do whatever we can to help. Only expedited and Priority Mail shipments may be insured by USPS. 

 

If you would like to ship via another method, please get in touch.

 

Here are answers to more Frequently Asked Questions. Have another question? Hit us up at info@reparations.club!

 

Do you ship orders outside of Los Angeles?

Yes! We ship anywhere in the U.S.! If you're outside of the U.S., get in touch for a shipping quote! Unfortunately, we haven't had the bandwidth for International orders at this time, but we are working on it!

 

How much does shipping cost? 

Shipping shipping fees are calculated at checkout, based on weight and destination. Most books ship at a flat rate of $3.50 via USPS Media Mail.

 

When will I receive my order?

Shipping times depend on your location and shipping method. Orders are processed within 1-2 business days, and current COVID-19 shipping estimates are as follows:

  • Processing time: Same-day or 1-2 days
  • USPS Priority Mail: 1-3 business days
  • USPS Media Mail: (West Coast) 2-5 business days (avg. 3 days)
  • USPS Media Mail: (Rest of US) 3-10 business days (avg. 5 days)

All orders will receive shipping confirmation and tracking numbers with up-to-date delivery info.

If your item(s) are in our immediate stock, we occasionally deliver items locally within 2-4 business days.

 

Where is my Pre-Order/Back-Order?

Back-order and/or Pre-Order titles will ship upon release or re-stock date noted on their respective product page/title, if not  sooner. Note: Any additional titles in your order will ship in accordance with that date, not separately unless requested and separate shipping is paid. If you'd like your in-stock titles sooner, please place a separate order. Thanks y'all! 

All pre-orders are shipped on or before their release dates. Release dates are subject to change by the publisher. This only happens in rare instances, if anything, release dates are more likely to be bumped up rather than delayed. If you have any questions, hit us up.

 

Can I pick-up my order in person?

Due to COVID-19 restrictions, and for the health and safety of our staff and community, our brick & mortar location is currently closed. We hope to re-open soon and hope you'll continue to support us by shopping online!

 

I'm looking for an item I saw in-store that's not listed on your website.

Shoot us an email! We have a very limited selection of our inventory available online. If you're looking for something specific, we'd be more than happy to ship it to you!

 

Can I order or pre-order a book that's not on your website?

Yes! Email us the name and author of just about any title you're looking for and we can usually get it for you! 

 

Does Rep Club sell audio books?

Yes! We have partnered with Libro.fm & Bookshop.org for all audio books sales. We receive a commission on any purchase or subscription made through our partners that continues to support our business!

 

I'm looking for large print titles—can I order through you?

Heck yeah! If a large print edition is available from the publisher, we'd be more than happy to order for you! Just email or call!

 

RETURNS & EXCHANGES

What is your return policy?

All book orders are final sale (they're books y'all), except in the instance of a damaged or incorrectly shipped title. If there is an issue with your order, please contact us at info@reparations.club and we will do our best to make it right!

If you still really want to return or exchange a book, you may request a return label or ship it back to us in unread condition at: Reparations Club, 4636 W. Washington Blvd. LA, CA 90016. 

If shipping yourself, please use a traceable, insured shipping method, as we are not responsible for lost or damaged returns. 

Any item returned in unused condition will be refunded (less shipping) to the original method of payment within 2-3 days.