Policies for Merchandise

Returns

Our return policy lasts 14 days from the date of delivery, as noted by the carrier. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused, unread, and in the same condition that you received it. Non-book items must also be in the original packaging.

Items purchased at a discount and/or marked final sale are FINAL SALE and are not eligible for return. Bulk orders are also not eligible for return. 

To complete your return:

We require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Original shipping charges are non-refundable, and returns are shipped at your expense to our store location in Los Angeles, CA. You should use a trackable shipping service or purchase shipping insurance. Otherwise we cannot guarantee that we will receive your returned item, and accept no responsibility for lost packages.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns on jewelry or any items that are intimate in nature (like underwear, swimwear, or personal care). Any item that is not in its original condition, damaged, or missing parts for reasons not due to our error, is not eligible for return or exchange.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@reparations.club.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@reparations.club and send your item to: 3054 S Victoria Ave., Los Angeles CA 90016, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they can find out about your return.

Shipping Your Return

To return your product, you should mail your product to: 3054 S. Victoria Ave, Los Angeles CA 90016, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Policies for Events

At Rep Club, we are committed to providing a valuable experience for all attendees. However, we understand sometimes plans change. Below is our refund policy for ticket purchases:

Refund Eligibility

  - Requests for refunds must be made no later than 14 calendar days prior to the event date via Eventbrite only.

  - After this deadline, no refunds will be issued, except under extraordinary circumstances.

  - Refunds will only be issued to the original purchaser via the original method of payment (i.e. Eventbrite).

Non-Refundable Items

  - Processing fees and service charges are non-refundable, unless the event is canceled by the organizer (i.e. Rep Club).

Event Cancellation or Rescheduling

  - If the event is canceled by the organizer, a full refund will be issued to all ticket holders, including any fees paid.

  - If the event is rescheduled, your ticket will automatically be valid for the new date. If you are unable to attend the rescheduled date, a refund request can be made within 7 calendar days of the rescheduling notice.

No-Show Policy

  - If you do not attend the event and have not contacted us by the refund deadline, unfortunately no refund will be issued.

Contact Us

  - If you have any questions regarding this refund policy, please contact us at questions@reparations.club.